Website Hosting & Builder Service Terms

Last updated: March 2026

1. Service Description

StartupRow.com brand packages include access to a website builder platform and website hosting service. The website builder is a drag-and-drop tool that allows you to create and customize your business website without coding knowledge. Hosting keeps your website accessible on the internet.

These services are provided through a third-party platform managed and operated by StartupRow. While the underlying technology is provided by a third-party partner, StartupRow is your sole point of contact for support, billing, and service issues related to your website builder and hosting.

2. Included Hosting Period

Brand packages include six (6) months of website hosting and website builder access from the date your account credentials are issued. During this period, there are no additional hosting fees.

3. Renewal After Initial Period

At the end of your 6-month included hosting period:

• (a) You will receive email notification at least 30 days before your hosting period expires.
• (b) You may renew your hosting and builder access at the then-current renewal rate. For current renewal pricing, contact support@startuprow.com.
• (c) If you choose not to renew, your website will be taken offline. You will have 30 days after expiration to export your content before your data is deleted.
• (d) Hosting renewal does NOT auto-renew unless you expressly opt in to automatic renewal.

4. Data Ownership & Portability

You own all content you create using the website builder, including text, images you upload, and design customizations. StartupRow does not claim any ownership rights over your content.

If you choose not to renew, you may export your content (text, images, and media files) before your hosting expires. Note that website designs built with the proprietary builder tool may not be directly portable to other platforms, though your content (text and media) can be downloaded.

5. Service Levels & Support

• (a) Uptime Target: StartupRow targets 99.5% website uptime, excluding scheduled maintenance windows.
• (b) Support: For any issues with your website builder or hosting, contact StartupRow directly at support@startuprow.com or (877) 515-2370. Do not contact the underlying platform provider, as they cannot assist white-label customers directly.
• (c) Response Time: StartupRow will respond to support requests within 1–2 business days.
• (d) Scheduled Maintenance: We will provide at least 24 hours' notice for planned maintenance that may cause downtime.

6. Acceptable Use

You agree not to use your StartupRow-hosted website for:

• (a) Any illegal activity under federal, state, or local law
• (b) Distribution of malware, phishing, or spam
• (c) Hosting content that infringes on third-party intellectual property rights
• (d) Excessive resource consumption that impacts other users on the shared platform
• (e) Adult content, hate speech, or content promoting violence

StartupRow reserves the right to suspend or terminate hosting for violations of this acceptable use policy, with notice where practicable.

7. Service Discontinuation

In the unlikely event that StartupRow discontinues its website hosting service:

• (a) We will provide at least 90 days' advance written notice to all active hosting customers.
• (b) We will assist customers in exporting their content and migrating to alternative hosting.
• (c) Any prepaid hosting fees for unused months will be refunded on a prorated basis.
• (d) We will provide referrals to alternative hosting and website builder services.

8. Limitation of Liability

StartupRow's liability for hosting-related issues (including downtime, data loss, or service interruptions) is limited to the amount you paid for hosting services in the 12 months preceding the incident. StartupRow is not liable for losses resulting from third-party platform outages beyond our control, provided we take reasonable steps to restore service promptly.

9. Contact

For questions about these hosting terms, contact us at:

Startup Row
Email: support@startuprow.com
Phone: (877) 515-2370
3515 S Halsted St, Chicago IL 60609, United States